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All orders are processed in USD. While the content of your cart is currently displayed in CYN, you will checkout using USD at the most current exchange rate.

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FAQ

1. Do I need to have an account to order?
No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new version and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order?
When purchasing online with a credit card, all your information will be entered into the SSL secure web page. Your information will then be encrypted by SSL and sent directly to our credit card provider's network, where your card and transactions are authorized and approved. Your credit card information will not be stored on our servers.
4. Is there an exchange rate?
All our transactions are based on U.S. dollars. If your credit card is in another currency, the total amount of your order will be calculated based on the daily exchange rate on the day your card issuer processes the transaction.
5. How to set up my shipping address?
Since our website and services are based on English, all the information you enter must be in English, including punctuation. If some letters of your address contain non-English letters, it is recommended that you use similar English letters instead. For example, you can change the letter "?" to "c".
6. Can I change the delivery address after placing an order?
Please note that your shipping address cannot be modified after the order is processed or shipped. Please update your shipping address to your residential address instead of your holiday address, because we don't know how long the customs department of the destination will hold the package on hold.
7. How long does it take to ship and how do I track my package?
Delivery time depends on the shipping option you choose. After the order is shipped, we will send your tracking number and tracking website via email. We are not responsible for delays caused by the customs department of your country/region.
8. What if there are missing items in my order?
If there are still omissions, please contact us immediately via [email protected]
If you still have any questions, please contact us directly via email
[email protected]